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Please use the search feature, which is located at the top of every page, to see if we have already answered your question. This saves both of us a lot of valuable time.

1. Due to the overwhelming volume of email, it may take several days to answer your question. If you do not hear from us it is because of A) The question has already been answered or B) we haven’t got to your email yet. Please be patient and do not re-submit the same question.

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3. Do not email your credit card information, tax information, any other private information, or request that we speak to your creditors on your behalf. Please send general questions only.

You made it through all of that! Congratulations! Do you still have a question for the Urban Money Expert?

How to ask a question

 Email Subject - Please put a short summary of your question here, no longer than 10 words. For example, "How to freeze credit card interest".

 At the beginning of the email body, acknowledge that you have read the Terms & Conditions and the Privacy Policy by writing “I have read and understand the Terms & Conditions and Privacy Policy for urbanmoneyexpert.com.”

 To help you best, we need to know as much information about your question as possible while still respecting point number 3 as mentioned above.

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